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3 OPEN POSITIONS

administrative

MARKETING

Customer Service Representative

List of Duties: 
  • Be the first impression for If I Made
  • Handle the company’s customer service inbox on a daily basis
  • Respond to customer inquiries and concerns via social media channels
  • Use a customer driven approach to support If I Made sales
  • Ensure customers have access to the courses they have purchased
  • Gain a working knowledge of If I Made and its online courses in order to assist customers
  • Provide feedback to team on improvements of systems
Skillset:
  • Prior Customer Service experience
  • Familiarity with G Suite
  • Proficiency in English grammar
  • Skilled in troubleshooting and resolving issues in a resourceful manner
Preferred Experience:
  • Previous experience in e-commerce Customer Service
  • Previous experience in e-commerce sales
  • Online course launch experience
  • Background in weddings
  • Working knowledge of Wordpress and Shopify
  • Experience in Wordpress and Shopify
Preferred Education:
  • Associate’s Degree
References:
  • Will be requested
Compensation:
  • Competitive Pay
  • Flex schedule
  • Remote Work
  • 10–20 hours a week
Preferred Availability:
  • 8:00 am-12:00 pm EST Monday-Friday (Except Holidays)
  • Occasional availability after hours to support webinar management (8:00pm-10:00pm EST)
SUBMIT YOUR RESUME

Freelance Marketing Copywriter

List of Duties: 
  • Email copywriting
  • Writing high performing subject lines for emails
  • Copy for graphics and ads
  • Social Media copywriting
  • Copy strategy
  • Copy editing on long-form PDFs and landing pages
  • Website content copywriting
  • Work closely with ad specialist and marketing manager to brainstorm marketing strategy, and be responsible for writing all copy necessary for executing strategy.
Skillset:
  • Experience in Copywriting for SEO optimization
  • Sales-driven copywriting expertise
  • Ability to mimic the tone and voice of different experts we market
Preferred Experience:
  • Online course launch experience
  • Creative copywriting
  • Wedding industry knowledge
Preferred Education:
  • Bachelor’s Degree in English or Marketing
References:
  • Will be requested
Compensation:
  • Competitive Pay
  • Flex schedule
  • Remote Work
  • 10–15 hours a week
SUBMIT YOUR RESUME

Freelance Social Media Manager

List of Duties: 
  • Repurposing content for use on social media channels
  • Working with marketing manager to coordinate calendar of social messaging with email marketing messaging
  • Using sales copy from our copywriter and implementing all social channels including Facebook, Instagram, and retargeting graphics and ads
  • Creating compelling content for Instagram and possible other social media channels
  • Replying to all customer questions, comments, mentions, etc on social channels
  • Daily posting on all channels in line with the If I Made brand aesthetic and voice
Skillset:
  • Sales-driven marketing experience
  • Ability to mimic If I Made’s aesthetic and the aesthetic of the experts we partner with
  • Use of all social media platforms and analytics for platforms
  • Customer service communication skills
Preferred Experience:
  • Experience in social media marketing for a brand (Instagram, Facebook, Pinterest, TikTok)
  • Online course launch experience
  • Some graphic design or art direction experience
  • Wedding industry knowledge
  • Customer service experience
  • InDesign, Photoshop, Canva, and video editing software
Preferred Education:
  • Bachelor’s Degree in Art, Design, Graphic Design, or Marketing
References:
  • Will be requested
Compensation:
  • Competitive Pay
  • Flex schedule
  • Remote Work
  • 10–15 hours a week
SUBMIT YOUR RESUME